If delivery is attempted by the courier while no one is present at the property, the courier will leave a card through the door with a telephone number for the purpose of re-arranging delivery. Should you wish to leave any specific delivery instructions for the courier, you will be able to do so by entering them in the "Comments box" during checkout process.Īs noted above, we will inform you of your order's delivery date as soon as your item(s) is/are collected by the courier and provide you with tracking information. *Please refer to the size guide table below With regard to Saturday delivery requests, we aim to deliver on the first Saturday within the delivery window that the rug is available for collection by the courier, or the Saturday immediately following that delivery window. The additional fee is payable to cover a surcharge our courier charges us to narrow down the delivery window. We will dispatch your order to you as soon as it is available for collection by the courier. Please note that the additional fee does not speed up your order. This means that, unless it has been agreed otherwise, your order should be with you one working day after it has been collected from us. Once your order has been collected by the courier, you will receive an email from us confirming this and providing you with the tracking information.įor an additional fee, we can arrange for your order to be delivered at a time/day more convenient for you. We use 'next working day delivery' courier service for all of our shipments. "Standard Delivery" means that your rug should arrive during working hours (9am - 5pm) on a working day (Monday - Friday) during the estimated delivery window. We offer free standard delivery to our Mainland UK customers. We therefore advise that you should always check the 'estimated delivery' section on your selected product page prior to making the purchase. We supply rugs in UK to our customers at affordable prices and seek to deliver your orders in a fast and convenient manner only using couriers with a proven track record for speed, customer service and reliability. Inevitably, some rugs take longer than others. It is our aim to get your order to you as quickly as we can. We are generally able to deliver the majority of our orders within seven working days.
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